Terms of Service

Welcome to E&B Detailing. By booking a mobile auto detailing appointment, submitting a quote request on ebdetail.com, or authorizing our technicians to service your vehicle, you agree to the terms outlined below. These terms ensure a transparent, professional, and high-quality service experience.

E&B Detailing provides premium mobile auto detailing throughout Northwest Arkansas (NWA) and parts of the River Valley.

• Service Requirements: Customers must ensure the vehicle is parked in a safe, accessible location (driveway, private lot, or designated parking bay).
• Utility Access: While our mobile detailing rig is fully equipped, if access to a standard electrical outlet or water spigot is requested or necessary for commercial vehicles, the customer agrees to grant permission.
• Vehicle Access: Customers must provide keys and unlock the vehicle prior to the scheduled start time.

We believe in upfront, fair pricing for all our clients:

• Estimates: Quotes requested online or over the phone are initial estimates based on standard vehicle conditions.
• Excessive Soilage Surcharge: Vehicles with severe pet hair, biohazards, mold, extreme mud, or heavy chemical stains may require additional labor time and will be quoted for customer approval prior to starting work.
• Payment Due: Full payment is due immediately upon completion of detailing services. We accept major credit/debit cards, cash, and authorized digital payments.

We work 7 days a week from 5:00 AM to 9:00 PM to accommodate your schedule:

• Cancellation Notice: We request at least 24 hours advance notice if you need to reschedule or cancel your appointment.
• Weather Delays: Because we provide mobile detailing, severe weather (lightning, heavy rain, extreme freezing temperatures) may require rescheduling for technician safety and paint finish quality. We will notify you promptly to choose the next convenient opening.

To protect both customer and technician property:

• Personal Belongings: Please remove all valuable personal items, cash, firearms, and child car seats from the vehicle prior to your appointment. E&B Detailing is not responsible for lost or damaged personal property left inside the vehicle.
• Pre-Existing Damage: Our technicians conduct a pre-service visual inspection. We are not liable for pre-existing scratches, chipped clear coat, faded vinyl, cracked leather, or mechanical/electrical malfunctions.
• Child Safety Seats: Technicians will clean around installed car seats or remove them if requested, but will not reinstall child safety seats due to insurance liability.

We take absolute pride in our workmanship:

• Final Walkaround: Upon service completion, our technician will conduct a final walkaround inspection with you to review the results.
• 24-Hour Notice: If you spot an area that was missed during service, please contact us within 24 hours of completion. We will return to touch up and fix the issue free of charge.

E&B Detailing operates with professional-grade eco-friendly chemicals and equipment. Under no circumstances shall E&B Detailing be liable for indirect, incidental, or consequential damages exceeding the total dollar amount paid for the detailing service performed.

If you have questions regarding these terms or your upcoming detailing appointment, reach out to us anytime: